Returns and Refund Policy

We want you carrying a pen you love. If something isn't right, start here and we'll take care of you.

Start a Return, Exchange or Claim

Our Checkout+ portal walks you through it in a few clicks — choose how you'd like it resolved, get your return details, and track it the whole way.

Returns

You have 7 days from delivery to start a return on any non-custom, non-special order item.

Here's what we need from you:

  • Items returned unused and in original packaging

  • Your return details from the Checkout+ portal included with your shipment

Opted out of Checkout+ when you ordered? No problem — download our Return Form, fill it out, and include it with your shipment instead.

Three Ways We'll Make It Right

Once your return reaches us, take whichever suits you:

  • Exchange it — for a different pattern, material, or ink format. No restocking fee, no deductions.

  • Store credit — for the full value of your order. No restocking fee, and no deductions of any kind.

  • Refund to your original payment method — a 10% restocking fee applies, including orders placed with Checkout+. If you paid with Shop Pay, Afterpay, or Sezzle, the processing fee those services charged us is also deducted, because it isn't returned to us.

Original shipping costs are non-refundable once an order has shipped. Returns that don't meet the conditions above can't be accepted.

Order Cancellations

If an order paid through Shop Pay, Afterpay, or Sezzle is canceled, the processing fee that service charged us is deducted from the amount returned. That fee varies by provider, and it isn't returned to us either.

Custom, Engraved & Special Orders

These are made for you specifically, so the terms are different. Please read before you order.

  • All custom projects, special orders, and laser-engraved products are final sale and not eligible for return or refund.

  • Custom orders require a 50% non-refundable deposit before work begins.

  • The remaining balance is due prior to shipment.

  • Because these items are made specifically for you, deposits cannot be refunded once production has started.

  • Custom and special orders may take 3–6 months to complete depending on the project.

Placing a custom or special order confirms acceptance of these terms.

Repairs & Warranty Service

Every NTI pen carries a lifetime warranty on materials and craftsmanship. We machine every part in-house, so we can fix what we build. Send it home and we'll take care of it.

Start your repair or warranty claim in the Checkout+ portal. If you opted out of Checkout+, download our Repair Form and include it with your shipment.

Send repairs or approved returns to:
Nottingham Tactical, Inc.
1004 Shady Oaks Ln
Hazlehurst, MS 39083
601-277-8363

Repair Policy Notes

  • All items are inspected prior to repair.

  • If a repair requires a fee, we will contact you for approval before work begins.

  • We warranty materials and craftsmanship.

  • We do not warranty abuse, neglect, or misuse.

  • Proof of purchase is required for all warranty repairs and TiClicker® upgrade eligibility.

  • If a manufacturing defect is confirmed, we will repair or replace the item at no charge (excluding shipping).

  • Items purchased secondhand (not from us or an authorized dealer) are subject to a $35 service fee, plus parts and shipping if applicable.

Questions? Contact us at info@nottinghamtactical.com or call/text 601-277-8363, Monday to Friday, 8am–5pm.