We ship everything directly from our location, some orders will ship the same day depending on the time of the order. Most items ship using either UPS or U.S. Postal Service, depending on both weight and what is in the package.
Some items will be mailed with a signature required.
We will take returns on non-special or custom orders for up to 30 days as long as they are in the original packaging, unopened and in new condition.
Although we try to sell only items that are in stock, there are times when we will do special orders. In those cases, we require half down – with the remainder due once we have received the item or the item is ready to ship.
In those cases, the initial deposit is non-refundable.
If you do want to special order something, please keep in mind that this will be a custom item and can often take 3-6 months to complete.